Frequently Asked Questions

How far in advance do I need to order?

• All box and board items on our menu, can be created for next day pickup/delivery as long as orders are placed by 6pm the night prior.
• Grazing tables, corporate functions, private events, large orders, etc. will require at least one week's notice in advance.
• During the holiday season, we book out weeks in advance so we recommend placing your orders early.

• Navigate to our Order Today button at the top right corner of the page or under the Menu tab to place an order online through our Square platform and pay directly. 
• All grazing boxes and board orders are confirmed upon receipt of payment.

• No, we currently do not have a storefront location; all orders are required to be placed online through our website.

• Yes! Delivery is available for all orders within a 30 mile radius of our commercial kitchen in Windsor Locks, CT.
• All orders under $150 are subject to a delivery fee of $9.99
• Orders over $150 will receive free delivery.

• Yes! Pickup is available during the hours of 12pm – 6pm, 7 days a week at our commercial kitchen in Windsor Locks, CT. 
• We do not currently have a storefront location so we share a commercial kitchen with another business.
• Address and instructions for pickup will be provided within 24 hours of your pickup time.

• We do not ship at the moment; any pre-made boards by Sliced Delights are created locally in Windsor Locks, CT.

• We always do our best to accommodate food allergies and dietary requests as long as you specify in the Special Request section under each item.

• Yes! We offer pork alternatives such as beef or turkey or we can make a cheeseboard only as long as you specify in the Special Request section. We simply add additional quantities of cheese.

• Our box/boards will always include an assortment of cheeses, cured meats, and other accompaniments such as fresh/dried fruits, nuts, olives, sweets, and other seasonal picks.
• Substitutions or additions can be made, however they may incur an additional fee and is based on availability.
• Please note that seasonal ingredients are subject to change based on inventory.

• If you are traveling short distances with your box/board(s) we ask that you place the board in a cooler and/or with flat ice packs during your travels so the box/board remains cold/fresh.
• Please note that we do not recommend traveling long distances without proper cooling and arrangements.

• We suggest consuming your box/board the day it is picked up or delivered for peak freshness. It is always freshest on the day it is created, but within 24-72 hours is acceptable when refrigerated appropriately. We do not recommend beyond 3 days.
• Cheese is intended to be eaten at room temperature, however leaving your charcuterie box/board out for more than 3 hours can lead to spoiling.
• Please note that all charcuterie creations are perishable and require refrigeration.
• If you are ordering in advance, please specify in Order Notes at checkout to notify our team. We will package ingredients and the board appropriately.

• All of our board products are created on disposable, eco-friendly, bamboo palm leaf platters which are yours to either keep or dispose.
• Non disposable boards are utilized only for special events and our team will provide specific instruction for returning the boards.

• Sliced Delights is a cashless small business. We accept major Credit Cards, Apple Pay, Google Pay, CashApp, and Afterpay. 

• Order cancellations 24 hours prior  to scheduled pick up/delivery date and time can receive a refund. However, a small processing fee of 2.9% + $0.30 of your total order cannot be refunded. 
• EXAMPLE: Your order total is $100.00, 2.9% of that $100.00 is $2.90 + $0.30 = $3.20. Therefore, your refund will be $96.80 since the $3.20 gets taken by Square (our POS system), not Sliced Delights.
• Order cancellations less than 24 hours of scheduled pick up/delivery date and time are non-refundable.

• For big event inquiries such as weddings, corporate functions, showers, birthdays, etc., please send us an email at info@sliceddelights.com and make sure to include: date and time of your event, location, and number of guests attending. We will be more than happy to discuss different packages and pricing options that we have to offer.
• Depending on the date and time requested, we can typically provide both pickup & delivery options for large volume orders as well as on-site table setup.
• Payment Policy: 
• $500.00 deposit is required at the time of booking to secure the date (Initial Deposit).
• 50% of the invoice (including your deposit) will be due 30 days prior to the event (2nd Payment).
• Remainder 50% of the invoice is to be due 7 days before the event (3rd Payment).
• Cancellation Policy: 
• Cancellation up to 30 days prior to the event date will result in Sliced Delights retaining 100% of the $500.00 deposit received.
• If services are cancelled/terminated within 7 days of the event date, then 50% of the 2nd payment shall be non-refundable while remaining 50% of 2nd payment will be refunded back to the client in the original form of payment.